How can I pay for my order?
We accept Visa/MasterCard/Amex/Discover, PayPal, and Money Orders. Just
select your method of payment when placing an order. If you are sending a money
order please print out a copy of your order and make your money order payable
to:
Z Natural Foods
5407 N Haverhill Rd #336
West Palm Beach, FL 33407
We recommend that any funds sent to our office are sent in a way that you can
track. We will ship your order upon receipt of the funds.
Is it safe to use my credit card?
Absolutely. Z Natural Foods is hosted on a secure server and uses 256-bit Secure
Socket Layer (SSL) 3.0 technology to process orders. SSL is the industry
standard today for secure commerce transactions. All of your personal
information, including credit card number, name, and address, is encrypted so
that it cannot be read as the information travels over the Internet. Also,
submitting your credit card information simply places a "hold" on your account
for the funds required; your credit card is not actually billed until your order
is shipped.
Will I be charged Sales Tax?
We are required to charge Sales Tax of 6% on taxable items shipped within the state of Florida. However, most food products are exempt from sales tax. Our shopping cart will automatically calculate any necessary tax.
Do you ship orders on account?
No. We require all orders to be paid prior to shipping.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, we will e-mail you to see if you want a
substitution (if one is available) and/or if you want the remainder of the order
sent without the out-of-stock item. If we do not receive a reply to our email by
the above-noted cutoff time, we will hold your order until we receive the item
in stock or a response to our email.
How do you handle my private information?
At Z Natural Foods, LLC we protect your privacy as if it were our own. We
dislike junk mail, spam and telemarketers as much as you do, so when you order
from Z Natural Foods, LLC all of your information is kept in complete
confidence. We use the information you provide to us for the following purposes
only: to process your order(s), to reply to your questions, provide our
newsletter via email, and to incorporate your feedback into improvements to our
Website. We will not give, sell, or rent your personal information, including
email address, or specific account activity to anyone for any reason without
your prior consent except as required by law and when we believe that disclosure
is necessary to protect our rights and/or to comply with a judicial proceeding,
court order, or legal process served on our Website. See our full
Privacy Notice for more information.
Do you accept returns?
Because of the perishable nature of the products we sell, we cannot accept
returns on many items. However, if there is a problem with your order, please
let us know and we will do what we can to make it right. Customer satisfaction
is very important to us.
Have questions we didn't answer?
If you have additional questions, please email us at
or give us a call at
1-888-ZNFoods (1-888-963-6637). We always appreciate your thoughts and
suggestions on how we can make our site more helpful for you.
