Reward Points FAQ

What is the Reward Points Program?
We wanted to give something back to our loyal customers for their support so we have launched a great Reward Points Program. This program is as simple as it sounds. While shopping at you will earn Reward Points for purchasing products. Once earned, you'll be able to use those points to get a credit against future purchases at The Reward Points Program began on March 9th 2009. All purchases made after that date will earn points.

How does the Program work?
When an order is placed, the total product amount of the order will be used to calculate the amount of reward points earned. These points are added to your Reward Points account as pending points. All pending points are listed in your Reward Points account and will stay there until approved/confirmed by Z Natural Foods. Once any pending points have been earned, you will be able to apply them toward future purchases. You must login to your account in order to view the status of your points. During the checkout process you'll be able to redeem your earned points against your order total.

What are my Reward Points worth?
Earned Reward Points are worth 3% of their face value off a future order, so 100 earned reward points is equal to $3 off. Your reward points never expire. Reward Points can only be redeemed against a purchase at

Will I earn points for shipping fees or taxes?
No. When calculating the amount of reward points earned, shipping fees and taxes are excluded.

Will I earn points for discounted products?
Yes. When calculating the amount of points earned, all items which have been discounted are included.

Will I earn points on purchases paid with points?
No. When calculating the amount of reward points earned, any credit received from redeeming points is excluded. However, reward points will be earned on any remaining amount above the credit.

Are there any product restrictions
Currently, no restrictions apply to what items may be purchased using your points balance.

What are the Conditions of Use
* Reward Points are only available to registered members.
* Reward Points Reward can only be collected and used with online purchases and are only validated at
* Reward Points are non-refundable and can't be transferred between members.
* Reward Points are non-transferable or exchangeable for cash under any circumstances.
* Reward Points will not be earned for any cancelled order or returned items.
* When buying with Reward Points, you will still have to select another payment method if there are not enough in your Reward Points Account to cover the cost of your purchase.
* When calculating the amount of points earned, shipping fees and taxes are excluded.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.

Last Updated 3-16-2009 Protection Status Authorize.Net Merchant - Click to Verify

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