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Terms & Conditions of Use
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
These terms and conditions of use may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Z Natural Foods.
THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
The products, claims, reviews, and testimonials made about products and services on or through this site have not been evaluated by Z Natural Foods or the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on this site and any information contained on or in any product label or packaging is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before using any of our products, starting any diet, exercise, supplementation program, taking any medication, or if you have or suspect you might have a health problem or have a family history of health problems. Individual results may vary. Z Natural Foods urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. You should not stop taking any medications without first consulting your physician.
1. Shopping. All e-commerce is brought to you by Z Natural Foods or an operational service provider and Affiliate under this Agreement. We have no responsibility or liability whatsoever for goods or services you may obtain from or through other websites or web pages, even if you were directed or linked to such a site or page through the Site, nor are we responsible for assisting you in correcting any problem you may experience with Products if you do not notify us within the 30 day period for any goods or services not obtained directly on the Site. You agree that your sole and exclusive remedy and our sole, exclusive and maximum liability arising from or relating in any way to any Product shall be the amount you actually paid us (or our suppliers, operational service providers, or other e-commerce partners) for it. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY ARISING FROM OR RELATING IN ANY WAY TO ANY AND ALL PRODUCTS. EXCEPT AS SPECIFICALLY MADE IN WRITING, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY AND EVERY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.
2. Products may be purchased while supplies last. If a Product is listed at an incorrect quantity or price or with incorrect information, we reserve the right to refuse or cancel orders placed for that Product, whether or not the order has been confirmed and even if your account has been charged (in which event we will issue a credit to your account in the amount of the charge).
3. Payment Terms. You acknowledge that Z Natural Foods reserves the right to charge for any portion of the Z Natural Foods Services and to change its fees (if any) from time to time at its discretion. If Z Natural Foods terminates your Account/Membership because you have breached the Agreement, you shall not be entitled to a refund of any unused portion of fees or payments (if any). If you purchase or use Z Natural Foods Credits, or make direct payments, you agree to our Payment Terms. Terms of payment are within Z Natural Foods sole discretion, and unless otherwise agreed to by Z Natural Foods, payment must be received by Z Natural Foods prior to Z Natural Foods acceptance or shipment of an order. Payment for the products will be made by credit card, money order, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by Z Natural Foods. Invoices are due and payable within the time period noted. Z Natural Foods may invoice parts of an order separately. Orders are not binding upon Z Natural Foods until accepted by Z Natural Foods. Any price quotations given by Z Natural Foods will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.
Our creation or transmission of an order confirmation does not signify acceptance of your order, nor constitute a binding confirmation of an offer to sell any Product and we reserve the right to accept or decline your order for any reason up until the time the Product is actually delivered to you. We reserve the right at any time, without prior notice, to limit or reduce the quantity you ordered of any Product and we will notify you if we do so. All orders placed over $500.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and authorization policies and practices in effect at the time of your order. We may contact you and require additional information from you before we grant such pre-approval. We reserve the right to refuse, cancel or seek the return any Products that are purchased in violation of the foregoing restrictions.
You are responsible for any taxes imposed on the sale or use of Products and applicable taxes will be added to the amount charged for Products purchased on the Site. If an order consists of multiple items, they may be shipped separately depending on availability.
4. Shipping Charges; Taxes. Separate charges for shipping and handling will be shown on Z Natural Foods invoice(s). Unless Customer provides Z Natural Foods with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Z Natural Foods acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for Z Natural Foods franchise taxes and taxes on Z Natural Foods net income. If applicable, a separate charge for taxes will be shown on Z Natural Foods invoice.
5. Products. Z Natural Foods policy is one of ongoing product updates and revisions, often on a daily basis. Product descriptions may have inaccuracies or incorrect information and claims. Z Natural Foods may revise and discontinue products at any time. Z Natural Foods reserves the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice. Z Natural Foods may source products from different suppliers around the world. We do our best to maintain the accuracy of the information on our website but at times there may be mistakes. If you see a mistake in a product description or label or misrepresentation please contact us so we can correct the error immediately.
6. Password. When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another Member at any time or to disclose your password to any third party. You agree to notify Z Natural Foods immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.
7. Title; Risk of Loss. Title to products passes from Z Natural Foods to Customer on shipment from Z Natural Foods facility. Loss or damage that occurs during shipping by a carrier selected by Z Natural Foods is Z Natural Foods responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).
8. Warranties, Disclaimers. THE MATERIALS IN OUR SITES ARE PROVIDED AS IS. THIS MEANS THAT (SUBJECT TO THE EXCEPTION BELOW) Z NATURAL FOODS DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES ABOUT THE MATERIAL IN THE SITES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
9. Contests, Promotions, Sweepstakes, Auctions. From time to time, we or our service providers, licensees, suppliers or Advertisers may conduct promotions on or through Z Natural Foods or Community Sites, including, but not limited to, auctions, contests or sweepstakes ("Promotions"). Each Promotion may have Additional Terms, which will be posted or otherwise made available to you, and for purposes of each Promotion, will be deemed incorporated into this Agreement. It is your responsibility to read and abide by the Additional Terms.
10. Deactivation/Termination of Your Account or Use. We may terminate your use of and registration on the Site, at any time and for any reason, with or without cause, without prior notice to you and without any liability or further obligation of any kind whatsoever to you or any other party. Even after Account/Membership is terminated, this Agreement will remain in full effect.
11. Limitation of Liability. Z NATURAL FOODS IS NOT LIABLE FOR ANY REASON FOR ANY DAMAGES, MEDICAL EXPENSES, LOSS, SICKNESS, OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ITS PRODUCTS, SITES, INFORMATION, PRODUCT LABELS, PRODUCT DESCRIPTIONS, LINKS, RECOMMENDATIONS, REPRESENTATIVES ADVICE, OR SUGGESTIONS. Z Natural Foods WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, MEDICAL BILLS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY... USE OF (OR INABILITY TO USE) THE SITES, USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITES; FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR... LINE FAILURE. KEEP IN MIND THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING... DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY; DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (LEGALLY, "CONSEQUENTIAL DAMAGES"); OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (LEGALLY, "INCIDENTAL DAMAGES"). FURTHERMORE, WE ARE NOT LIABLE EVEN IF WE'VE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES -- OR BOTH.
12. Binding Arbitration. You (“Customer”, consumer, and website visitor) and Z Natural Foods, including Z Natural Foods assignees, agents, employees, consultants, independent contractors, officers, directors, shareholders, parent companies, subsidiaries, members, affiliates, predecessors and successors, suppliers and Licensors (collectively the "Service Providers"), agree that if a Dispute, claim, disagreement, or controversy (collectively referred to as Dispute), whether in contract, tort, or otherwise, whether pre-existing, present or future, and including statutory, common law, intentional tort and equitable claims, arises between you and Z Natural Foods, upon demand by either you or Z Natural Foods, the Dispute shall be resolved exclusively and finally by the following binding arbitration process. However, Z Natural Foods shall not initiate an arbitration to collect a debt, but reserves the right to arbitrate all other disputes. A “Dispute” is any unresolved disagreement between you and Z Natural Foods. It includes any losses or disagreement relating in any way to Z Natural Foods, its products, related services, related purchase, expenses, damages, costs, loss of investments, Certificate of Analysis results (CoA), advertising, marketing, promotions, product descriptions, product testing, product labels, product claims, product quality, product purity, product contamination, laboratory tests and reports, product additives, product mix-ups, product heavy metal content, California Proposition 65 (California Safe Drinking Water and Toxic Enforcement Act of 1986), website performance, website content written and implied, arising from or relating to disagreements about the meaning or application of this Agreement, its interpretation, or the breach, termination or validity thereof, and the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement). It includes claims based on broken promises, misrepresentations, misinformation, miscommunication, contracts, torts, or other wrongful actions. It also includes statutory, common law and equitable claims. This Arbitration Agreement shall survive the payment or closure of your Account and discontinued use of website and services. You understand and agree that you and Z Natural Foods are waiving the right to a jury trial or trial before a judge in a public court. As the sole exception to this Arbitration Agreement, you and Z Natural Foods retain the right to pursue in small claims court any Dispute that is within that court’s jurisdiction. If either you or Z Natural Foods fails to submit to binding arbitration following lawful demand, the party so failing bears all costs and expenses incurred by the other in compelling arbitration.
Arbitration Procedure; Severability. Either you or Z Natural Foods may submit a Dispute to binding arbitration at any time notwithstanding that a lawsuit or other proceeding has been previously commenced. Neither you nor Z Natural Foods shall be entitled to join or consolidate disputes by or against others in any arbitration, or to include in any arbitration any dispute as a representative or member of a class, or to act in a private attorney general capacity. Each arbitration, including the selection of the arbitrator(s) shall be administered by the National Arbitration Forum (NAF), or such other administrator as you and Z Natural Foods may mutually agree to (the NAF or such other mutually agreeable administrator to be referred to hereinafter as the “Arbitration Administrator”), according to the Commercial Arbitration Rules and the Supplemental Procedures for Consumer Related Disputes (“NAF Rules”). To the extent that there is any variance between the NAF Rules and this Arbitration Agreement, this Arbitration Agreement shall control. Arbitrator(s) must be members of the state bar where the arbitration is held, with expertise in the substantive laws applicable to the subject matter of the Dispute. No arbitrator or other party to an arbitration proceeding may disclose the existence, content or results thereof, except for disclosures of information by a party required in the ordinary course of its business or by applicable law or regulation. You and Z Natural Foods (the “Parties”) agree that in this relationship: (1) The Parties are participating in transactions involving interstate commerce; and (2) This Arbitration Agreement and any resulting arbitration are governed by the provisions of the Federal Arbitration Act (Title 9 of the United States Code), and, to the extent any provision of that Act is inapplicable, unenforceable or invalid, the laws of the state of Florida.
The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between Customer and Z Natural Foods The arbitration shall be held in Palm Beach County, Florida at the office of Z Natural Foods, by telephone, or online. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed at any office of the NAF or at P.O. Box 50191, Minneapolis, MN 55405.
Rights Preserved. Any statute of limitations applicable to any Dispute applies to any arbitration between the Parties. The provisions of this Arbitration Agreement shall survive termination, amendment or expiration of the Account or any other relationship between you and Z Natural Foods.
Fees and Expenses of Arbitration. Arbitration fees shall be determined by the rules or procedures of the Arbitration Administrator, unless limited by applicable law. Please check with the Arbitration Administrator to determine the fees applicable to any arbitration you may file. If the applicable law of the state in which you reside limits the amount of fees and expenses to be paid by you, then no allocation of fees and expenses to you shall exceed this limitation. Unless inconsistent with applicable law, each of us shall bear the expense of our own attorney, expert and witness fees, regardless of which of us prevails in the arbitration.
13. Applicable Law. Customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Customer agrees and represents that it is buying for its own internal use only, and not for resale. Z Natural Foods has separate terms and conditions governing resales.
14. Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
16. Software License. By this Agreement, Z Natural Foods grants to you, subject to the terms of this Agreement, a non-transferable and non-exclusive license to use for your personal use only any software and documentation, together with all updates, enhancements, modifications, and fixes thereto, which are owned by Z Natural Foods and/or its Licensors. Z Natural Foods has no obligation to update or modify any of the foregoing.
17. Equipment. You must provide, at your own cost, all telephone and other equipment and services (including where necessary, telephone service and internet access service) necessary to access the Service.
18. Copyright, Licenses, Use Restrictions and Idea Submissions. The copyright in all material provided on this Site is held by Z Natural Foods or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Z Natural Foods or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Z Natural Foods permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Z Natural Foods respects the intellectual property rights of others. Pursuant to Title 17 U.S.C. § 512, as amended by Title II of the Digital Millennium Copyright Act (the "Act"), Z Natural Foods has implemented procedures for receiving written notification of claimed copyright, patent, and trademark infringements and for processing such claims in accordance with the Act. To file a copyright, patent, or trademark infringement notification with us, you will need to send a written communication that includes substantially the following (please consult your legal counsel or see the Act to confirm these requirements):
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Identification of the copyright, patent, or trademark work claimed to have been infringed, or, if multiple copyright, patent, and trademark works at a single online site are covered by a single notification, a representative list of such works at that site. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. Providing URLs in the body of your notice is the best way to help us locate content quickly. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by you, the copyright, patent, and trademark owner, your agent, or the law. A statement that the information in the notification is accurate, and under penalty of perjury, that you, as the complaining party, are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Such written notice should be sent to our designated agent as follows:
Z Natural Foods
Attn: Copyright Administrator
5407 N Haverhill Rd #336
West Palm Beach, FL 33407
Please keep in mind: Under Section 512(f) any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
You agree to grant to Z Natural Foods a nonexclusive, worldwide, royalty-free, perpetual license, with the right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Service (such as bulletin boards, forums and chat rooms) by all means and in any media now known or hereafter developed. You agree that you shall have no recourse against Z Natural Foods for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us.
19. Review. Z Natural Foods DOES NOT AND CANNOT REVIEW ALL COMMUNICATIONS AND MATERIALS POSTED OR UPLOADED TO THE SERVICE AND; IS NOT RESPONSIBLE FOR THE CONTENT OF THESE COMMUNICATIONS AND MATERIALS. HOWEVER, Z Natural Foods RESERVES THE RIGHT TO BLOCK OR REMOVE COMMUNICATIONS OR MATERIALS THAT IT DETERMINES TO BE (A) ABUSIVE, DEFAMATORY, OR OBSCENE, (B) FRAUDULENT, DECEPTIVE, OR MISLEADING, (C) IN VIOLATION OF A COPYRIGHT, TRADEMARK OR; OTHER INTELLECTUAL PROPERTY RIGHT OF ANOTHER OR (D) OFFENSIVE OR OTHERWISE UNACCEPTABLE TO Z Natural Foods AT ITS SOLE DISCRETION. ANY MESSAGES, ADVICE, OPINIONS OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.
21. Indemnification. You agree to indemnify, defend and hold harmless Z Natural Foods its assignees, agents, employees, consultants, independent contractors, officers, directors, shareholders, parent companies, subsidiaries, members, affiliates, predecessors and successors, suppliers and Licensors (collectively the "Service Providers") from and against any and all losses, disagreement, misrepresentations, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement or any activity related to Z Natural Foods services, related purchase, advertising, laboratory testing and reports, marketing, promotions, product descriptions, product labels, product claims, Certificate of Analysis results (CoA), product quality, product purity, product testing, product contamination, product heavy metal content, California Proposition 65 (California Safe Drinking Water and Toxic Enforcement Act of 1986), website performance, website content written and implied, arising from or relating to disagreements about the meaning or application of this Agreement, its interpretation, or the breach, termination or validity thereof, and the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), to your account (including negligent or wrongful conduct) by you or any other person accessing the site or Service. It includes claims based on broken promises, incorrect product information or claims, misinformation, miscommunication, contracts, torts, or other wrongful actions. It also includes statutory, common law and equitable claims.
22. Third Party Rights. The provisions of paragraph 21 (Indemnification) are for the benefit of Z Natural Foods and its members, officers, directors, employees, agents, licensors, suppliers, and Licensors. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
23. Hyper Links to Third Party Sites. We and the Parent Companies are not responsible for links to third-party sites ("Outside Sites") that are made available, or that you use, on or in connection with Z Natural Foods or Community Sites. We do not verify, endorse or have any responsibility for Outside Sites, their business or privacy practices, or any associated goods or services. If an Outside Site obtains or collects Personal Information from you, we are not responsible. Therefore, always use your own best judgment when dealing with an Outside Site.
24. Term; Termination. This Agreement shall commence upon you accessing the Service and/or completing the registration process. This Agreement may be terminated by Z Natural Foods without notice at any time for any reason and may be terminated by you upon notice to Z Natural Foods at any time for any reason. The provisions of paragraphs 12 Binding Arbitration, 18 (Copyright, Licenses, Use Restrictions and Idea Submissions), 21 (Indemnification), 22 (Third Party Rights) and 27 (Miscellaneous) shall survive any termination of this Agreement.
25. Registration & Eligibility. Use of the Z Natural Foods Services and registration to be a Member for the Z Natural Foods Services (“Membership”) is void where prohibited. You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions. By using the Z Natural Foods Services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you will only create one account and; (d)your use of the Z Natural Foods Services does not violate any applicable law or regulation. ALL VISITORS UNDER THE AGE OF 18 MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN AT ALL TIMES.
To register with Z Natural Foods you must provide a valid e-mail address (username) and password as well as certain other information. You may provide only true, complete and current information about yourself. Your Login gives you access to your Z Natural Foods account and Z Natural Foods services. You may not allow anyone else to access or use your Z Natural Foods account. You are responsible for all activities that occur under your Z Natural Foods account. If you are between 13 and 17 you must provide your parents or legal guardians with your current Login details at all times. You may not disclose your Login to anyone else. You agree to immediately notify us if you believe there may be any unauthorized access or use of your Z Natural Foods account, or any other security concern.
When you join Z Natural Foods you may select a display name or use your First name, which will be displayed next to your profile picture within the Site. Display names are not exclusive, users may choose the same or similar display names. You may change your display name. We reserve the right, in our sole discretion, to modify or delete your display name and/or Account/Profile/URL at any time, without notice or responsibility to anyone.
26. Return Policies. Customer satisfaction is very important to us and we will do what we can to make it right. If there is a problem with your order, please let us know and we will be happy to provide usage assistance and discuss all the options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumpiness to vary from batch to batch due to seasonal variations and unique nature of our raw minimally processed products. Therefore we are unable to accept returns and give refunds based on personal tastes, preferences, or natural variances from batch to batch.
Z Natural Foods, at its sole discretion, on a case by case basis, will determine if a product may be returned within 30 days of purchase. Orders over 30 days old cannot be returned or refunded. Before returning any product, customer must contact Z Natural Foods to obtain an RMA (Return Merchandise Authorization) number. Returns will not be accepted without prior approval. Shipping charges are not refundable and products must returned unopened and unused, in good, re-sellable condition in order for a credit or refund to be granted. Opened food products may not be returned. Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected and a minimum restocking fee of 20% may apply at Z Natural Foods sole discretion. Z Natural Foods is not responsible for return shipping costs.
If there is damage during shipping or an error in the products shipped, Z Natural Foods may, at its sole discretion, reship or refund the shipment and may require return of the original shipment.
This return policy applies to orders purchased directly from Z Natural Foods. If you purchased a Z Natural Foods product at a retail store or other resale location, please contact that seller regarding your return.
The customer must read and understand all product details including country of origin and ingredients before ordering.
27. Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. You agree that any legal action or proceeding between Z Natural Foods and you for any purpose concerning this Agreement or the parties obligations hereunder shall be brought exclusively in binding arbitration of competent jurisdiction sitting in Palm Beach County, Florida. You hereby waive your right to a jury trial in any action with respect to Z Natural Foods and the subject matter of this Agreement. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises. Z Natural Foods failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Z Natural Foods may assign its rights and duties under this Agreement to any party at any time without notice to you.
28. Due to the Safe Drinking Water and Toxic Enforcement Act (Prop 65), which is a law only in the state of California and does not apply to any other state. If your shipping address is in California you must agree that you understand and consent to the following which applies to every product we ship to California: “WARNING: This product contains a chemical known to the state of California to cause cancer and birth defects or other reproductive harm.” To learn more about this law, that only applies to California shipments, click here.
29. Your Guarantees. You guarantee that: (a) you have the legal right and ability to enter into and comply with this Agreement, or if you are under 18 or under the age of majority where you live, your parents or legal guardians have agreed to this Agreement on your behalf; (b) all information you provide to us is accurate, complete and current; (c) you own or have all rights necessary to perform under this Agreement; and (d) your activities are lawful in any jurisdiction where you use Z Natural Foods
30. Certain Products & Services. RSS Feeds and Podcasts The Site may provide RSS Feeds ("RSS Feeds") consisting of selected text, audio, video, and photographic content ("Content") from the Site that is provided over the Internet using an XML feed. Certain RSS Feeds may be podcasts ("Podcasts") which may include as part of the Content an associated audio, video and/or photographic file where the audio and/or video file may be downloaded and played from a user's Device or transferred to a portable listening device. Certain software and hardware is required for users to download and view and/or play Content through RSS Feeds. Content is protected by U.S. Federal and State laws, and applicable foreign laws, regulations and treaties, and all rights in and to the Content are reserved to Z Natural Foods or the content provider. Content is available for personal, noncommercial use only and you may download, copy and/or transfer to a Device or through a Device to another Device the RSS Feeds and associated Content for your personal, non-commercial use only. You shall not, nor will you allow any third party to, reproduce, modify, create derivative works of, display, perform, publish, distribute, disseminate, broadcast or circulate to any third party, or otherwise use any Content except as expressly authorized in this Section 11.
By your access to and use of RSS Feeds, you understand, acknowledge and agree that the Site, Z Natural Foods the Parent Companies and their Affiliates do not warrant that its RSS Feeds will operate on all user equipment.
If Z Natural Foods offers products and services through applications available on your wireless or other mobile Device (such as a mobile phone) (the "Mobile Application Services"), these Mobile Application Services are governed by the Additional Terms governing the applicable Mobile Application Service. We do not charge for these Mobile Application Services unless otherwise provided in the applicable Additional Terms. However, your wireless carrier's standard messaging rates and other messaging, data and other rates and charges will apply to certain Mobile Application Services. You should check with your carrier to find out what plans your carrier offers and how much the plans cost. In addition, the use or availability of certain Mobile Application Services may be prohibited or restricted by your wireless carrier, and not all Mobile Application Services may work with all wireless carriers or Devices. Therefore, you should check with your wireless carrier to find out if the Mobile Application Services are available for your wireless Device, and what restrictions, if any, may be applicable to your use of such Mobile Application Services. If you change or deactivate your wireless telephone number, you agree to promptly update your Mobile Application Services account information to ensure that your messages are not sent to the person that subsequently acquires your old number.
Under no circumstances will Z Natural Foods the Parent Companies or any Affiliates be responsible for any wireless email, text messaging or other charges incurred by a user (or any person that has access to a user's wireless device, telephone number, or email address) using any Mobile Application Services.
31. Acceptance. By ordering any product from Z Natural Foods whether by clicking through over the internet, telephone, facsimile or otherwise, the customer agrees to be bound by these Terms and Conditions, as well as the "Acceptance of Contract Terms" in this agreement.
The following ("Contract Terms") are terms of a legal agreement between you and Z Natural Foods By accessing, browsing and/or using ZNaturalFoods.com ("Site"), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by Z Natural Foods from its offices within the United States. Z Natural Foods makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Information accessible on this site is not intended to be a substitute for professional medical advice. Information is often general in nature and may be helpful to some persons but not others, depending upon their personal medical needs. Above all, you should always consult with your personal physician prior to TAKING ANY DIETARY, NUTRITIONAL, HERBAL OR HOMEOPATHIC SUPPLEMENT, changing or undertaking a new diet, exercise program or or supplementation program. Your physician is often in the best position to evaluate whether any particular diet or exercise program is best for you. Advance consultation with your physician is particularly important if you are under eighteen (18) years old, pregnant, nursing, or have health problems. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.
Z Natural Foods does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have not been evaluated by the US Food and Drug Administration or the US Department of Agriculture. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. Z Natural Foods makes no guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.
The information contained in this online site (the "Service") is presented in summary form only and intended to provide broad consumer understanding and knowledge of health care topics. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider. The Service does not recommend the self-management of health problems. Information obtained by using the Service is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here.
The information is compiled from a variety of sources ("Information Providers"). Neither Z Natural Foods nor any Information Provider shall be responsible for information provided herein under any theory of liability or indemnity. Liability of Z Natural Foods or Information Providers, if any, for damages (including, without limitation, liability arising out of contract, negligence, strict liability, tort or patent or copyright infringement) shall not exceed the fees paid by the user for the particular information or service provided. In no event shall Z Natural Foods or any Information Provider be liable for any damages other than the amount referred to above, and all other damages, direct or indirect, special, incidental, consequential or punitive, are hereby excluded even if Z Natural Foods or Information Provider has been advised of the possibility of such damages.
Information accessed through this online site is provided "AS IS" and without warranty, express or implied. All implied warranties of merchantability and fitness for a particular use or purpose are hereby excluded. Z Natural Foods and Information Providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information. Z Natural Foods and Information Providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data. Z Natural Foods is not responsible for updating information contained here, which may be rendered obsolete based upon subsequent medical developments.
The information contained in this online site (the "Service") is presented in summary form only and intended to provide broad consumer understanding and knowledge of health care topics. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider. The Service does not recommend the self-management of health problems. Information obtained by using the Service is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here. If you are under medical care or taking prescriptions, you should consult with your physician as to the impact of Z Natural Foods products on your health.
Z Natural Foods may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Service, or by written communication delivered by first class U.S. mail to your address on record in Z Natural Foods account information. You may give notice to Z Natural Foods at any time by letter delivered by certified first class postage prepaid U.S. mail or overnight courier to the following address:
Z Natural Foods
5407 N Haverhill Rd #336
West Palm Beach, FL 33407