Return & Refund Policy
Customer satisfaction is very important to us, and we will do what we can to make it right. If there is a problem with your order, please let us know and we will be happy to provide useful assistance and discuss all the options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumpiness to vary from batch to batch due to seasonal variations and the unique nature of our raw minimally processed products. Therefore we are unable to accept returns and give refunds based on personal tastes, preferences, or natural variances from batch to batch.
Z Natural Foods, at its sole discretion, on a case-by-case basis, will determine if a product may be returned within 30 days of purchase. Orders over 30 days old cannot be returned or refunded. Custom blended and custom packaged products cannot be returned or refunded. Before returning any product, the customer must contact Z Natural Foods to obtain an RMA (Return Merchandise Authorization) number. Returns will not be accepted without prior approval. Shipping charges are not refundable and products must be returned unopened and unused, in good, re-sellable condition in order for a credit or refund to be granted. Opened food products may not be returned. Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected and a minimum restocking fee of 20% may apply at Z Natural Foods' sole discretion. Z Natural Foods is not responsible for return shipping costs.
If there is damage during shipping or an error in the products shipped, Z Natural Foods may, at its sole discretion, reship or refund the shipment and may require the return of the original shipment.
This return policy applies to orders purchased directly from Z Natural Foods. If you purchased a Z Natural Foods product at a retail store or other resale location, please contact that seller regarding your return.
The customer must read and understand all product details including country of origin and ingredients before ordering.